Privacy Policy

Introduction

Carz Gallery Pte Ltd ("we", "us", "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We comply with Singapore's Personal Data Protection Act 2012 (PDPA) and are committed to handling your personal data responsibly and transparently.

Information We Collect

We collect the following types of personal data:

2.1 Information You Provide Directly:

• Contact details (name, email address, phone number)
• Vehicle information (make, model, year, mileage, condition)
• Documentation (vehicle registration, service records)
• Communication preferences and enquiry details

2.2 Information Collected Automatically:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our website
• Referring website addresses
• Cookie data (see Section 8 for details)

How We Use Your Information

We use your personal data for the following purposes:

• Service Delivery: To process your consignment requests, provide valuations, and facilitate vehicle sales
• Communication: To respond to enquiries, send updates about your consignment, and provide customer support
• Improvement: To analyze website usage, improve our services, and enhance customer experience
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements
• Marketing: To send promotional materials about our services (only with your consent, which you can withdraw at any time)

Data Protection & Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure SSL/TLS encryption for data transmission
• Access controls and authentication mechanisms
• Regular security assessments and updates
• Employee training on data protection practices
• Secure storage and backup systems

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee absolute security.

Data Sharing & Disclosure

We do not sell your personal data to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in operating our website and conducting our business (e.g., email services, analytics providers)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with any merger, sale of company assets, or acquisition
• With Your Consent: When you have given explicit consent for specific purposes

All third-party service providers are contractually obligated to protect your data and use it only for the purposes we specify.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Specifically:

• Active Enquiries: Retained for the duration of the consignment process plus 12 months
• Completed Transactions: Retained for 7 years for accounting and legal compliance purposes
• Marketing Communications: Retained until you withdraw consent or request deletion
• Website Analytics: Aggregated data retained indefinitely; individual data retained for 26 months

Your Rights Under PDPA

Under Singapore's Personal Data Protection Act, you have the following rights:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Correction: Request correction of inaccurate or incomplete personal data
• Right to Withdraw Consent: Withdraw your consent for us to collect, use, or disclose your personal data (subject to legal or contractual restrictions)
• Right to Data Portability: Request your personal data in a commonly used, machine-readable format
• Right to Object: Object to the processing of your personal data for direct marketing purposes

To exercise any of these rights, please contact us using the details in Section 11. We will respond to your request within 30 days.

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic.

Types of Cookies We Use:

• Essential Cookies: Required for website functionality (e.g., session management)
• Analytics Cookies: Google Analytics to understand how visitors use our website
• Functional Cookies: Remember your preferences and settings

You can control cookies through your browser settings. However, disabling cookies may affect website functionality. For more information about Google Analytics and how to opt-out, visit: Google Analytics Opt-out

Third-Party Services

Our website uses the following third-party services:

• Google Analytics: Website traffic analysis and user behavior tracking
• FormSubmit: Contact form submission and email delivery
• Google Fonts: Typography and font rendering
• Font Awesome: Icon library for visual elements

These third-party services have their own privacy policies governing the use of your information. We encourage you to review their policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Updating the "Last Updated" date at the top of this page
• Posting a notice on our website homepage
• Sending an email notification (for significant changes)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your PDPA rights, or have concerns about how we handle your personal data, please contact us:

Carz Gallery Pte Ltd
Data Protection Officer
33 Ubi Ave 3, #01-65 Vertex
Singapore 408868
Email: sales@carzgallery.com.sg
Phone: +65 8299 1696

We will respond to all requests within 30 days as required by the PDPA.